Libonuo Toys Return and Exchange Policy

 

Thank you for purchasing Libonuo Toys. We are committed to providing you with quality products and services. To protect your rights, please carefully inspect the product before signing for it and read the following return and exchange policy in detail.

 

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  1. Return and Exchange Period

 

  1. Unconditional Returns and Exchanges
  • Within 7 days from the date of receipt
  • The product must be intact and unused
  • Original packaging and accessories are complete
  1. Returns and Exchanges Due to Quality Issues
  • Within 15 days from the date of receipt
  • Confirmed quality issues
  • Relevant supporting documentation is required
  1. Warranty
  • Electronic toys: 1-year warranty
  • Standard toys: 3-month warranty

 

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  1. Return and Exchange Conditions

 

Returns and exchanges are accepted if the following conditions are met:

 

  • ✅ The product and accessories are intact and not missing
  • ✅ The product is unused and cannot be resold
  • ✅ The original packaging is intact and not damaged
  • ✅ Valid proof of purchase is provided

 

Returns and exchanges are not accepted for the following:

 

  • ❌ Opened personal hygiene products (e.g., teething toys)
  • ❌ Custom-made products
  • ❌ Clearance items
  • ❌ Product Damaged by Human Factors

 

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III. Quality Defect Identification Criteria

 

Quality defects are identified in the following situations:

 

  1. The toy malfunctions and cannot be used normally
  2. Parts are missing or damaged
  3. Serious surface defects or damage
  4. Defects that do not meet national toy safety standards

 

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  1. Return and Exchange Process

 

Step 1: Contact Customer Service

 

  • Call the Customer Service Hotline: +85254283715
  • Online Customer Service: Submit a request through the official website
  • Provide your order number and problem description

 

Step 2: Review and Confirmation

 

  • Customer Service will respond with the review results within 24 hours
  • Photo/video evidence is required for quality issues

 

Step 3: Return the Product

 

  • Pack securely in the original packaging
  • Attach a return slip and a description of the problem
  • Large items can be picked up at your doorstep

 

Step 4: Refund/Exchange

 

  • Refund: 3-5 business days
  • Exchange: A new product will be shipped within 7 business days.

 

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  1. Shipping Costs

 

  1. Quality Issues
  • We cover the return shipping costs.
  1. Unconditional Returns
  • Customers are responsible for return shipping costs.
  1. Exchanges
  • We cover the reshipping costs.

 

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  1. Special Notes

 

  1. Please inspect carefully before signing for the product.
  • Confirm the quantity and appearance of the product.
  • Check the packaging for integrity.
  1. Keep the original packaging.
  • It is recommended to keep the packaging for at least 7 days.
  1. Safe Use
  • Please use according to the instructions.
  • Pay attention to the intended age label.

 

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VII. Contact Us

 

Customer Service Hotline: +85254283715

Service Hours: Monday to Friday, 9:00 AM - 10:00 PM

Customer Service Email: service@libonuo.com

Online Customer Service: "Contact Us" section on our official website

 

Our Commitment:

 

  • Respond to all inquiries within 12 hours
  • Sincerely resolve every issue.

Strictly protect customer privacy.

 

Linuo toys provide children with fun and parents with peace of mind!